Lawsuits filed against Johnson & Johnson for product defects years after the Tylenol affair best illustrates that:

• A. Even good companies can do bad things
• B. A reputation for trust can be lost in an instance
• C. Good companies are targets of consumer lawsuits
• D. Ignoring bad evidence about a product is a bad idea

Answer: (A)

The main idea here is that a reputable company can still face serious product-related problems and legal action long after a crisis, highlighting ongoing accountability in ethics and governance. The Tylenol affair is a historic example of how Johnson & Johnson managed a crisis with transparency and care, which protected trust in the moment. However, lawsuits years later over different products show that good status does not guarantee you-free from future missteps or liability. This emphasizes the need for continuous focus on product safety, quality controls, and ethical decision-making, even after a company has handled a prior crisis well.

Other choices are less fitting because they either imply reputational damage happens instantly, or make broad statements about good companies being routinely targeted by lawsuits, or shift the focus to ignoring evidence rather than the enduring obligation to prevent, detect, and address product issues.